Section 01
Small-Batch Rolling & Dispatch Schedule
Unlike warehouse stock sitting on shelves for months, our organic henna cones are prepared fresh in small batches across Srinagar & Bengaluru.
- Handling Time: Standard orders containing fresh cones dispatch within 1–2 business days after order confirmation so cones arrive at peak dye-release vitality.
- Sealed Oils, Powders & Artist Tools: Usually packed and handed over within 24 business hours (Monday–Saturday).
- Cutoff & Event Deadlines: Ordering for a wedding or Eid celebration? Please place your order at least 7–10 days ahead of your celebration date so cones can be safely thawed and patch-tested on schedule.
Section 02
India PIN-Code Coverage & On-Demand Rate Check
We dispatch across regional metro hubs and Pan-India destinations based on your 6-digit destination PIN code. Exact delivery charges and estimated courier transit windows for your address are revealed on demand directly inside the Delivery & PIN Estimator on any product page or within your shopping bag before checkout.
- Srinagar & Bengaluru Metro Zones: Priority 1–2 business day dispatch across local city hubs.
- Pan-India Express Coverage: 3–6 business days via air cargo and India Post Speed Post across serviceable PIN codes nationwide.
Section 03
Courier Partners & Priority Air Routing
To minimize ambient exposure for fresh organic paste, inter-state parcels outside Jammu & Kashmir are prioritized via air cargo partners wherever serviceable:
- Local Dispatch Hubs (Srinagar & Bengaluru): Priority local dispatch for orders across Srinagar and Bengaluru metro zones.
- Metro & Pan-India: DTDC Air, Delhivery Express, Blue Dart, or India Post Speed Post (for remote hill/defense/rural PINs).
Section 04
Order Confirmation & Automated Shipment Emails
Immediately after placing an order, you receive an order confirmation receipt with your order reference (MBS-...). As soon as batch rolling completes and your courier AWB label is scanned, an automated shipping notification email with your courier name, AWB number, and direct tracking link is dispatched. You can also check live status anytime via our Track Order portal →.
Section 05
What to Do Immediately When Your Parcel Arrives
- Record a quick unboxing video before breaking the outer tape seal (protects you cleanly under our 48-hour transit damage claim coverage).
- If ordering fresh organic cones for use later than 48 hours, transfer cones immediately into an airtight zip-pouch inside your deep freezer (-18°C).
- Read our Thawing & 48-Hour Stain Progression Guide before cutting or pulling any cone pin.
Section 06
Delivery Attempts, Weather Advisories & Delays
Couriers typically make up to 3 delivery attempts and verify availability by phone call or SMS OTP. Please keep your phone accessible during the expected delivery window. Unforeseen weather closures along NH-44 (Jammu–Srinagar corridor), airline cargo restrictions, or civic curfews may occasionally add 1–2 days to outstation transit, if urgent bridal dates approach, contact +91-9149648717 so our team can monitor priority airway routing.